Senior Account Manager, Los Angeles, CA

Job Category

Account Management

Position Description and Responsibilities

The Senior Account Manager has a strong ability for managing and growing the client relationship on one or more accounts under the direction of an Account Director or Vice President. The Account Manager provides client and project team leadership, develops mid-senior level client relationships and is regarded by the client as a trusted advisor. One of the main responsibilities being responsible for client satisfaction, account revenue growth, and overall business profitability in services delivery.

Core Responsibilities:

Manages project relationship with superior client organization

Responsible for the success and satisfaction of the individual client relationship(s)

Build relationships with senior managers within client organization

Responsible for client satisfaction, while targeting strategic client growth

Leads projects/initiatives to conclusion.

Oversees the development of detailed estimates/proposals working closely with the support of core team members.

Understands all creative/development teams enough to provide a quality assurance check of project deliverables and functionality requirements on every project.

Provides leadership, support and ongoing guidance to members of the project team

Creates opportunities for deeper collaboration with the client and reinforces their strong relationship they have with Broadwave

Provides Broadwave’s internal teams with appropriate insight into client’s strategic business initiatives and how best to deliver them

Has a strong understanding of industry trends and how to solve issues pertaining to client initiatives

Significantly grows the client relationship in terms of revenue goals and account profitability

Demonstrated ability to grow new business through industry contacts

Proactively sells/up sells, and manages customer expectations and communicates openly about client profitability or risks

Required Skills

Minimum 5 years of Account Management experience within an Interactive Agency.

Experience working with complex clients delivering annual services revenues in excess of $1MM each

Demonstrated understanding of CRM (Customer Relationship Management), CMS (Content Management), Statistical Analytics, SEO, Digital Marketing, Social Marketing, SEO knowledge, eCommerce, and Internet Technologies

Demonstrated excellence in interpersonal skills, especially in situations involving leadership, decision making and team building with strong problem solving skills related to program and account management

Experience with site development, specifically involvement in large scale site design, build-out and maintenance/enhancements

Demonstrated ability to work virtual, meet deadlines, and organize teams efficiently

Experience as a Project Manager in the interactive space and dealing with remote, design/development teams

Bachelor’s degree or higher in one of the following areas: business, marketing, communications, or e-business engineering

Master of creative outside of the box thinking and methodical problem solving skills are a must

This is a Sr Account Management Position has a huge upside of Managing your own Branch. Generous Profit Sharing and Bonus Structure for the right candidate. We are an equal opportunity employer.

Please send resume and cover letter detailing your passion for this Industry to careers at broadwavestudios.com . We thank all applicants for their interest. Only candidates under consideration will be contacted. Only those eligible to work in Canada will be considered. Eligibility for working in USA is a requirement for all United States positions