As part of your online strategy we design a Customer relationship management (CRM) plan to acquire, retain and build customer value through targeted, personalized and engaging digital communications. Audiences are becoming more diverse and sometimes fickle that needs a solid plan to grow click-through rates, lower Cost per lead (CPL) acquisitions and communicate fresh vibrant content to your audience keeping them engaged.
As part of your marketing strategy we use Customer Relationship Management (CRM) platforms for optimizing customer interactions, managing online customer profiles and measuring performance across various online channels, including websites, e-mail, e-service and sales automation modules. utilizing CRM we can launch and distribute email campaigns and measure results.
Broadwave’s proven strategies and techniques for managing customer and prospect relationships. CRM is a powerful way for Brands to combines business processes, people, and technology to achieve community penetration and new business. CRM allows Brands to continuously develop and manage relationships with consumers while learning about their behavior and needs. We use CRM to reduce costs, increase loyalty, upsell, increase close rates, improve customer experience, inform, and consumer profiling and targeting.